Cheeron Industrial, Custom and Promotional Toys & Gifts :)

Q&A

Quality: 

Q: What assurances can you provide regarding the quality of your products?

Our factory is audited by SEDEX, BSCI, GSV etc... And we have QC department that inspects each product to ensure its high quality and safety. 

We support Alibaba Trade Assurance, Making your procurement more secure.

 

Pricing: 

Q: Could you provide some details regarding pricing?

Pricing depends on factors such as size, design, and quantity. We strive to offer the best prices to our customers while ensuring competitive quotes that meet quality requirements.

 

MOQ: 

Q: What is your minimum order quantity?

Our minimum order quantity is 500 units.

 

Customization Capability: 

Q: I have customization needs; can you accommodate them?

We have our own team of designers with extensive experience. With our designers located just 10 minutes away from fabric markets, We can promptly respond to your customization requests and provide satisfactory design solutions.

 

Delivery Time: 

Q: What is your typical delivery time?

Typically, Our delivery time ranges from 20 to 45 days, Depending on the quantity and customization requirements. We make every effort to ensure timely delivery of your orders.

 

Production Capacity: 

Q: What is your production capacity?

Our production capacity is 500,000 units per month, enabling us to meet large volume orders while maintaining product quality and delivery consistency.

 

Certifications and Compliance: 

Q: Do your products comply with relevant standards?

Our products exported to Europe comply with EN71-1,2,3, Those to the US comply with ASTM-F963... We strictly control product compliance to meet safety requirements in various regions. If you are unsure about what tests need to be conducted, Please feel free to contact us at any time, and we will provide recommendations.

 

After-Sales Service: 

Q: Do you offer after-sales service?

Yes, We take responsibility for our products. If you encounter any issues, please contact us promptly and provide photos, And we will provide you with satisfactory solutions.

 

Samples Development:

Q: Could you provide more details about samples?

We typically charge between USD 80 to 100 for samples, with freight collect. Sample production takes 5 to 10 days, and we offer up to three times free modifications to ensure the final sample meets your requirements.

 

Terms of Cooperation: 

Q: What are your company's terms of cooperation?

We offer various terms of cooperation, including FOB, CFR, CIF, DDU, DDP, etc., depending on your needs and preferences. We are flexible and will adjust to meet your cooperation requirements.